Frequently Asked Questions

Get Started With a Free Phone or Online Quote

Name

Phone

Email Address

Type of Move

What are the addresses of your current location and your destination?

Are there any accessibility issues at either location (stairs, narrow doorways, elevators, etc.)?

Approximately how many rooms or square footage is your current residence?

Are there any particularly large, heavy, or delicate items to be moved (like pianos, antiques, or artwork)?

Will you require packing and unpacking services or will you pack everything yourself?

Do you need any specialty packing materials or crates for specific items?

What is your preferred moving date and time?

Is there flexibility in this date, or is it fixed?

Will you require packing and unpacking services or will you pack everything yourself?

Do you need storage solutions, either short-term or long-term?

What's the approximate volume or size of items to be stored?

Are you interested in additional moving insurance beyond the basic coverage?

Do you have any specific concerns or requests, such as eco-friendly packing materials or handling of pets?

Have you used a moving service before?

What's something you liked or didn't like about the experience?

Are there other services you're interested in, such as setting up furniture, debris removal, or tech installation in your new place?

(615) 601-9810

How It Works

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Get an Estimate

Call or use one of the Contact Forms to get your personalized quote.

Plan Your Move

Partnering with you to help plan out your entire move to make sure it goes as seamless as possible.

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Schedule Your Move

Working with your schedule ensure we get you where you’re going, on time!

How do I get a quote for my move, and what payment methods do you accept?

To get a quote, please share your move date, current residence size, and destination. We accept [e.g., credit cards, bank transfers, and Venmo] for payment.

How far in advance should I book my move, and can I reschedule or cancel without penalties?

Clients usually book 2-4 weeks in advance. Rescheduling is fine, but penalties apply if canceling within [e.g., 48 hours] of the move date.

Do you provide packing services, and are boxes and packing materials included in the cost?

Yes, we offer eco-friendly packing services using reusable storage containers. However, the cost of boxes and packing materials isn’t included in the move price.

What time will the movers arrive, and do you disassemble and reassemble furniture?

Our movers typically arrive between [e.g., 8-9 AM], but we’ll confirm a specific time closer to your move date. Yes, we do disassemble and reassemble furniture as part of our service.

Are my belongings insured during the move, and what is the claim process for lost or damaged items?

Yes, your belongings are insured during the move. The coverage varies based on the package you select. If there’s any loss or damage, we have a straightforward claim process which we’ll guide you through. Let me know if you’d like more details on our insurance packages.

Do you provide storage solutions, and are my items safe in your storage facility?

Yes, we provide storage solutions with climate-controlled units. Rest assured, your items’ safety is our priority, and our facility is equipped with 24/7 security.

What should I do if I notice missing or damaged items after the move?

If you notice any missing or damaged items post-move, please contact us immediately. We’ll investigate and address the situation promptly to ensure your satisfaction.

What precautions are you taking to ensure safety during the move, especially concerning health concerns like Covid?

At Chandler Boys Moving and Storage, the safety of our clients and team is paramount. For health concerns like COVID, we ensure all crew members wear masks, regularly sanitize their hands, and maintain social distancing as much as possible . Our equipment and trucks are also sanitized often. We stay updated with health guidelines to ensure a safe moving experience for everyone involved.

Are there any hidden fees I should be aware of?

At Chandler Boys Moving and Storage, transparency is crucial to us. All fees are discussed upfront when providing a quote. There are no hidden charges. We’re committed to ensuring our clients are well-informed throughout the process.

How can I provide feedback, and how do I get a receipt for my move?

You can provide feedback through our Google , Facebook and directly via email. We greatly value your input. As for the receipt, it will be emailed to you after the move. If you’d prefer a physical copy or another method, please let us know, and we’ll accommodate your request.

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